Below is a comprehensive overview of what our policy and procedures manual includes. Deciding to implement systems in your business is a great choice and we believe that our systems are the best in the industry. We offer a variety of levels to suit every budget and time frame. Don’t reinvent the wheel! All the hard work has been done for you.

The manual includes fully customised:

·        Team Member Handbook

·        Customer Service Module

·        Team Management and Training Module

·        Occupational Health and Safety Module

·        Operations Module

·        Position Descriptions

·        Management and Team Forms

·        Client information Cards (level 3 and 4)

·        Tools and equipment for implementation (level 4)

The list below indicates what is covered in our manuals. The system is made up of 6 modules. Modules with images indicate that they are available separately from our website. Your manual comes with an Implementation Guide to ensure you get the best out of your manual.

The Team Member Handbook

This is the document that is handed to team members to explain the expectations and work-life systems in the salon. It is an overview of the Policy and Procedures manual that is simplified and holds only the information that is relevant to the team members. Each of the sections is then expanded for owners and management in the other modules to allow for smooth day to day running of the systems. All of our modules are written in easy to understand language that is relevant to your business. The heading below have a short easy to read paragraph on each topic designed to make sure your team will read and digest the information that is vital to your salon operations:

Team ethos: How the salon supports the team’s progression which is then backed up with the Position Descriptions Module that lays out career progression for each level of team member and the Team management Handbook which covers training and management

Hire the right people

Team members are #1

Learning environment

Achieving excellence

Career opportunity

Salon ethos: These headings cover the ethos of the salon and why it is a good place to work and develop their career

Have fun

Anticipate

On the move

Be accountable

Stay connected

Customer Ethos: These headings sum up the salon Customer Service ethos and this is then expanded in great detail in the Client Satisfaction Module.

Listen

Empathize

Answer

Fix

Work ethos: This section explains to team members how management will communicate with them and how their employment will be managed. This is then expanded in detail in the Team Management module for the Managers.

Initial trial

Induction period

Probationary period

Daily meetings

Weekly one to one’s

Weekly management meetings

Monthly style sessions

Quarterly reviews

Salon operations: This section is an overview for the team of how the administrative side of things is managed and their role in its smooth operation. This is then expanded for owners and managers in the Operations Module of the policy and procedures.

Opening hours

Your weekly schedule

Breaks

Sick days

Holidays

Pay structure, team services and bonuses

Overtime

Grievances

Harassment

Conduct & non negotiables

Communication

Nobody smokes here anymore

Security

Disciplinary action

Team suggestion program

Play safe

First aid

Fire

The reception

The salon cleanliness

The treatment rooms

The back room

Communication board

Parking

Toilets

Messages

Memos

The Customer Service module

This module comprehensively goes through the scripts your team follows for everything from answering the phone, client consultation, retail recommending, the service, checking out a client, complaints and rebooking procedures.

The Team Management Module

This module covers for manager hiring and firing procedures, team induction, training, warnings, quarterly reviews and weekly meeting procedures. There are accompanying forms and checklists for this module to ensure these systems are easily remembered and implemented.

The Operations Module

This module covers the links between your computer system and the policy and procedures, daily systems for communication and systems for emergencies. It also covers policy for stock management, money and till procedures and information management. There are accompanying forms and checklists for this module to ensure these systems are easily remembered and implemented.

Position Descriptions

These are tables and forms your team and managers can use for tracking the training and learning progressions of every level in your business form apprentices to salon owners.

Occupational Health and Safety Module

This module is a comprehensive guide to the duty of care required by salons with regards to safety procedures and hygiene in the salon. There are accompanying forms and checklists for this module to ensure these systems are easily remembered and implemented.

There are four levels of policy and Procedures to choose from depending on the amount of time you are willing to spend on them yourself and the level of customisation you require for your specific business.

Level One - $995

Our standard format policy and procedure manual for either hair or beauty.

Level two - $1245

Same as Level one but with both hair and beauty modules.

Level Three - $1495 (add $250 for Hair and Beauty combo)

Our standard Policy and procedures manual delivered on disk but branded with your salon logos and colours including graphically designed covers to make the manual look a real part of the business and add value when you choose to sell.

Level Four - $1995

By far our most popular option, you will get to spend the day over the phone with Iain Horne going through every aspect of your business, he will guide you on best business practice, what not to do and how to implement successfully this award winning policy and procedures package. You’ll get 8 hours of 1 on 1 support and more ideas than you could possibly imagine. Iain will customise your manual for you with Logos, colours and “Your information” as discussed through the manual construction day. Your information will be checked and edited and finally provided to you in a soft copy form so that you can edit the information at any time. (With this option you can add hourly coaching sessions to this option to help with smooth implementation – 1hr Coaching Phone Calls are $250 per session